Skip to content
Free advice via phone & WhatsApp:
+49 6131 / 720 620
Hands on notebook, illustrations of metaphorical objects such as scales, a courthouse, and much more.


Cancellation policy | Return policy

You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) or – if the goods are delivered to you before the deadline – also by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph. 1 and 2 EGBGB and our obligations pursuant to § 312g para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.

The revocation is to be sent to: Galantos Genetics GmbH, Johann-Joachim-Becher-Weg 30a, 55128 Mainz, Managing Directors: Dr. Ulrike Schacker, Martin Schatzl, info @ galantos.de, Tel. 06131-720620

Consequences of revocation

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest, expenses, shipping costs, etc.) must be surrendered. If you are unable to return or surrender to us the performance received and benefits (e.g. benefits of use) or only partially or only in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item and for any use made of it if the use or deterioration is due to handling of the item that goes beyond checking its properties and functionality. Testing the properties and functionality” means testing and trying out the respective goods, as is possible and customary in a retail store, for example. Goods that can be sent by parcel post are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise the return shipment is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt. If an order placed is revoked after 14 days, a flat rate of €30 will be charged. An additional €30 will be charged for incomplete documents or missing copies. If the client does not fulfill the legal requirements when sending the sample material, costs may be incurred for the expenses incurred. in the event of an effective revocation, the services already received must be returned. If this is not possible for the contractor, compensation must be paid. Shipping costs as well as costs for the collection set will be charged with an additional 30 € if the unused set cannot be returned; a refund in case of revocation after or during the analysis is no longer possible. The period begins with the signature of the order or with the sending of samples and/or documents relating to the case. Cancellation free of charge is only possible for orders via Paypal or store if the order is canceled within the deadline and the unused goods are returned. If the test kit is ordered by telephone, it can only be canceled free of charge if no documents have been returned to the laboratory or no other services have been used. If the laboratory has incomplete documents and the customer has paid money to the laboratory, a free cancellation is not possible. Our general terms and conditions apply.

Cancellation form for download

Return instructions

End of the withdrawal policy

Right of return

You can return the goods received without giving reasons within 14 days by returning the goods. The period begins after receipt of this instruction in text form (e.g. as a letter, fax, e-mail), but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph. 1 and 2 EGBGB and our obligations pursuant to § 312g para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Only in the case of goods that cannot be sent by parcel post (e.g. bulky goods) can you also declare the return by requesting the return in text form. Timely dispatch of the goods or the request to take them back shall suffice to meet the deadline. In any case, the return shipment shall be at our expense and risk. The return shipment or the return request must be sent to: The revocation is to be addressed to:Galantos Genetics GmbH, Johann-Joachim-Becher-Weg 30a, 55128 Mainz, , info @ galantos.de, Tel. 06131-720620

Consequences of return

In the event of an effective return, the services received by both parties must be returned and any benefits derived must be surrendered. In the event of deterioration of the item and for benefits (e.g. benefits of use) that cannot be returned or can only be returned in part or only in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item and for any use made of it if the use or deterioration is due to handling of the item that goes beyond checking its properties and functionality. Testing the properties and functionality” means testing and trying out the respective goods, as is possible and customary in a retail store, for example. 4 Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt. End of the return instruction

We hereby expressly prohibit the use of contact data published in the context of the imprint obligation by third parties for sending unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

Source: Disclaimer from eRecht24.de the information portal on internet law